Terms & Conditions

In these Terms and Conditions, the following words and expressions, unless the context requires otherwise, shall have the following meanings:

“Company” – means: Belvisi Kitchens & Furniture

“Contract” – means: any contract (the Terms and Conditions of which are detailed here) 

between the Company and the Customer for Sale of Goods and for work done to the goods by the Company, and for any drawing undertaken by the Company for the Customer, or any service provided for the Customer by the Company.

“Customer” – means: the individual or organisation, whether limited or unlimited, whose name and address appear on the customer confirmation order.

“Terms and Conditions” – mean those Terms and Conditions detailed, here which will apply to all contracts for the Sale of Goods to a Customer and/or any works done for a customer and/or for drawings undertaken for a customer.

GENERAL

These Terms and Conditions apply to all orders placed via the Belvisi Kitchens & Furniture website, in-store showroom, or by telephone. Please review them carefully and retain a copy for your records.

  1. Order Confirmation and Deposit
  • Orders are only binding on the Company after being confirmed in writing through a Customer Confirmation Order, signed by both the Customer and the Company.
  • At the time of confirmation, the Customer must pay a minimum deposit of 50% of the total purchase price.
  • By placing an order, the Customer agrees to these Terms and Conditions.
  1. Verbal Orders
  • For verbal orders (including those placed by phone), the Company will document the order details and provide the Customer with a Customer Order Form.
  • The Customer must return the signed form, along with a minimum 50% deposit, within 7 days of receipt.
  • Once confirmed, the order is binding concerning price, product type, quality, delivery location, and delivery date.
  1. Order Modifications
  • Changes or additions to any order will only take effect when confirmed in writing by the Company.
  • Such modifications may incur additional charges, which will be communicated to the Customer.
  1. Advice and Recommendations
  • Advice or recommendations provided by the Company or its agents regarding product storage, application, or use are followed at the Customer’s own risk unless explicitly confirmed in writing by the Company.
  • The Company accepts no liability for actions taken based on unconfirmed advice.
  1. Errors and Omissions
  • The Company reserves the right to correct any typographical, clerical errors, or omissions in sales literature, quotes, price lists, invoices, Customer Order Forms, or information on the Company’s website without liability.
  1. Product Fit and Delivery Access
  • The Company is not responsible for products that are unsuitable for the Customer’s premises or for delivery issues due to restricted access unless the Company has inspected and/or measured the premises and access in advance.

By placing an order, you confirm acceptance of these Terms and Conditions. If you have any questions, please contact us for clarification.

WARRANTY

All products supplied are covered under the Manufacturer’s Guarantee for a period of 12 months from the date of purchase.

  • If a manufacturer’s fault develops within this period, the Company will, at its discretion, repair or replace the product as deemed appropriate.
  • This guarantee does not cover:
    • Faults caused by accident, neglect, or misuse by the Customer.
    • Damage resulting from general wear and tear.

If you experience any issues within the guarantee period, please contact the Company for assistance.

RETURNS

  1. Non-Returnable Products
  • All Belvisi Kitchens & Furniture products are custom-made to the Customer’s personalized specifications.
  • Once delivered, products are non-returnable. Customers must acknowledge and understand this before completing the transaction.
  1. Repairs and Deficiencies
  • The Company will repair any faults or address deficiencies in delivered products to the Customer’s satisfaction.
  1. Exceptional Returns
  • If the Company agrees, under special circumstances, to accept a return, this will be at the sole discretion of the Company.
  • Products must be returned in their original packaging (if available) and in good condition. The Customer must ensure the items are not damaged while in their possession.
  1. Restocking Fee and Additional Charges
  • Accepted returns are subject to a 40% restocking fee due to the custom nature of the products, which limits resale opportunities.
  • Additional costs incurred for delivery, assembly, disassembly, return transport, and warehouse management will also be charged to the Customer.
  1. Manufacturer Returns
  • As all products are made to order, any returned items must be sent back to the Manufacturer. This represents a direct loss to the Company.

For any inquiries regarding returns, repairs, or special circumstances, please contact Belvisi Kitchens & Furniture directly.

CANCELLATIONS

  1. Ownership of Products
  • Ownership of the products transfers to the Customer only after full payment has been received by Belvisi Kitchens & Furniture.
  • Upon order confirmation, the Company will issue the Customer an electronic invoice.
  1. Enforcement of Terms and Conditions
  • Failure by the Company to enforce any part of these Terms and Conditions does not waive its right to enforce the remainder.
  1. Order Cancellation by the Customer
  • Full Cancellation: Customers can cancel their order within the first 7 days of placement without penalty.
  • Late Cancellation: As products are made-to-order, cancellations after the initial 7-day period may result in a full cancellation fee and additional cancellation charges.
  1. Order Cancellation by the Company
  • The Company reserves the right to cancel the order at any time before delivery by providing written notice to the Customer.
  • In such cases, the Company will promptly refund any payments made toward the purchase price.
  • The Company is not liable for any loss or damage resulting from such cancellation.
  1. Cancellation Refused by Manufacturer
  • If the Manufacturer does not accept the Company’s cancellation request, the Company may offer the product for resale in its clearance section.
  • If sold, 100% of the sale price (excluding reasonable storage and delivery costs) will be passed on to the original Customer upon completion of the sale.

For further clarification on ownership, cancellations, or other terms, please contact Belvisi Kitchens & Furniture.

FORCE MAJEURE

Deliveries may be totally or partially suspended by Belvisi Kitchens & Furniture if the Company is prevented or hindered from manufacturing, supplying, or delivering the products due to circumstances beyond its control. These circumstances include, but are not limited to:

  • Acts of God (e.g., natural disasters).
  • Fire or accidents.
  • War, terrorism, or civil unrest.
  • Government orders, regulations, or directives.
  • Shortages of labor, equipment, or materials.
  • Strikes, lockouts, or similar labor disputes.
  • Any other unforeseen contingencies, whether similar to the above or not.

Once these hindrances are resolved, delivery of the Goods will resume, and the Customer is required to accept the delivery.

For further questions or updates regarding suspended deliveries, please contact Belvisi Kitchens & Furniture.

FAULTY ITEMS

  1. Inspection Upon Delivery
  • Belvisi Kitchens & Furniture advises Customers to inspect all products immediately upon arrival.
  • If an item is found to have transport damage or a fault, the Customer must notify the Company as soon as possible through one of the following methods:
  1. Timeframe for Reporting Issues
  • Notification must be received within 3 days of delivery.
  • The report must include the following details:
    • Order reference number
    • Customer name and address
    • Details of the product
    • Description of the fault
  1. Customer Responsibilities After Reporting
  • If notification is provided within the 3-day window, the Customer is required to:
    • Keep the goods intact as delivered for 21 days after notifying the Company.
    • Allow the Company, its agent, or representatives to visit the premises for investigation during this period.
  1. If Notification is Not Provided
  • If the Company does not receive notification within 3 days, the goods will be deemed to have been:
    • Supplied in compliance with the Contract.
    • Accepted by the Customer.
  1. Resolution Process
  • Photographs of the damage are required to assist in resolving the issue.
  • The Company will provide instructions for returning the product if necessary.
  1. Timeframe for Replacements or Repairs
  • Replacement products or parts may take up to 10 weeks, depending on:
    • The product involved.
    • The time of year.
  1. Temporary Use of Faulty Products
  • Customers may be able to use a product temporarily until a replacement or repair is arranged, provided.
    • It is technically possible for the product in question.
    • The Company gives prior approval.
  • Temporary use will not affect the Customer’s statutory rights or delay the resolution process.

For clarification or further guidance, Customers should contact Belvisi Kitchens & Furniture directly.

SELF-ASSEMBLY

  1. Assembly Instructions
  • Customers must carefully read and follow the assembly instructions provided with self-assembly products.
  • Belvisi Kitchens & Furniture is not responsible for damage caused by improper assembly due to failure to adhere to the instructions.
  1. Inspection Before Assembly
  • Customers must inspect all parts prior to beginning assembly.
  • If any part is damaged, assembly should not be started. Customers must promptly notify Belvisi Kitchens & Furniture to address the issue. We require that photos must be sent to Belvisi Kitchens and furniture showing the damage goods still within their original packaging, failing to do this will void the claim.
  1. Returns Policy for Self-Assembled Products
  • The Company reserves the right to reject the return of any product that has been assembled by the Customer.
  • If the return is accepted, a deduction may be applied to cover repair, handling, or recovery costs associated with the damage caused during Customer assembly.

For assistance or further clarification, please contact Belvisi Kitchens & Furniture before starting assembly.

MEASURING YOUR SPACE

  1. Accuracy of Measurements
  • If the Customer provides their own measurements to Belvisi Kitchens & Furniture, they must ensure that these measurements are completely accurate at the time of placing the order.
  • The Customer is solely responsible for the accuracy of the measurements submitted.
  1. Impact of Incorrect Measurements.
  • If products or services are manufactured or supplied based on incorrect measurements provided by the Customer, Belvisi Kitchens & Furniture will not issue a refund for the product or service.
  • Refunds will only be considered if the product is deemed faulty or the Company has failed to exercise reasonable skill and care in the process.

To avoid any issues, customers are advised to double-check their measurements or consult Belvisi Kitchens & Furniture for assistance in verifying dimensions.

Wall-Mounted Furniture Installation Policy

  1. Structural Walls vs. Plasterboard Walls
  • Belvisi Kitchens & Furniture recommends fixing wall-mounted furniture (e.g., customised wardrobes, wall units, sideboards, or shelving) to structural walls for maximum stability.
  • Installation on plasterboard walls may be possible but depends on factors such as the thickness of the plasterboard and the weight of the furniture.
  1. Consultation and Specialist Installation
  • Customers are strongly encouraged to discuss their wall type and installation requirements with a member of the Belvisi Kitchens & Furniture team.
  • The Company offers a specialist installation team with expertise in handling such installations.
  1. Site Visit Recommendations
  • If there is any uncertainty regarding the wall’s suitability, Belvisi Kitchens & Furniture recommends a site visit before confirming the order.
  • This service incurs an additional charge.
  1. Customer-Managed Installation
  • Customers choosing to handle installation themselves or hire their own contractor bear full responsibility for any structural wall damage or damage to the product. Belvisi Kitchens & Furniture cannot be held liable in such cases.
  1. Additional Costs for Specialist Installation
  • If a second visit for specialist installation is required upon delivery of a wall-mounted product, the Company will charge an extra fee for the additional visit.
  • Unforeseen installation work cannot be carried out during the standard delivery schedule.
  1. Reinstallation Timeline
  • While Belvisi Kitchens & Furniture cannot guarantee immediate re-installation, the team will work to find a mutually agreeable date as quickly as possible.

For any questions about wall-mounted furniture installation, customers are encouraged to contact the Belvisi Kitchens & Furniture team for guidance.

Product Information

  1. Source of Product Information
  • Product specifications, images, and other details on the Belvisi Kitchens & Furniture website are compiled from a variety of sources, including:
    • Suppliers and manufacturers
    • Publications
    • Public-domain sources
  1. Accuracy of Information
  • While the Company strives to ensure that all product information is accurate and up-to-date, it cannot guarantee the reliability or accuracy of all content provided on the website.
  1. Customer Responsibility
  • Any actions or decisions made by Customers based on the information provided on the website are the sole responsibility of the Customer.

For further clarification or confirmation of product details, customers are encouraged to contact the Belvisi Kitchens & Furniture team directly.

PAYMENT & PRICE

  1. Total Price and Confirmation
  • The total price for the products will be provided when the Customer places the order and confirmed in the order acknowledgment on the Customer Order Form.
  • All quotations are valid for 7 days unless explicitly stated otherwise.
  1. Payment Terms
  • We require 50% deposit to be paid when placing the order and the remaining balance (total purchase price + VAT – deposit paid) must be paid within 7 days of the notification that goods are ready for collection or delivery.
  1. Errors in Pricing
  • If a pricing error or omission occurs, Belvisi Kitchens & Furniture is not obligated to sell the product at the incorrect price.
  • The Company will notify the Customer of the correct price, giving them the option to either proceed with the revised price or cancel the order.

For further information on pricing or payment policies, please contact Belvisi Kitchens & Furniture.

Pricing, Delivery, and Inspection Policy

  1. Pricing
  • All prices listed on the Belvisi Kitchens & Furniture website are inclusive of VAT but exclusive of delivery charges.
  • Delivery charges vary based on the size and weight of the items and will be provided at the time of placing the order.
  1. Payment and Clearance
  • Collection or delivery will only be arranged once cleared funds have been received.
  • For payments made via personal or building society cheques, allow 10 working days for funds to clear.
  1. Delivery Charges and Locations
  • Prices cover delivery to mainland UK addresses.
  • Deliveries to non-mainland UK, including the Channel Islands, Scottish Isles, and Ireland, will incur additional charges and may require longer delivery times.
  • For exact delivery costs and timelines, email info@belvisifurniture.co.uk.
  1. Delivery Timeline
  • The Company requires at least 7 working days to organize delivery once cleared funds are received.
  • Delays caused by the manufacturer’s supply chain are beyond the Company’s control, and Belvisi Kitchens & Furniture is not liable for such delays.
  1. Inspection of Goods
  • Customers must inspect products upon arrival.
  • Any issues, including damage, shortage, over-delivery, or non-conformity with the Contract, must be reported to the Company immediately in writing via email at info@belvisifurniture.co.uk.

For further clarification on pricing, delivery, or inspection policies, please reach out to Belvisi Kitchens & Furniture.

Delivery Times & Payment Policy

  1. Estimated Delivery Time
  • Customers should expect up to 14 weeks for products to arrive in the UK at Belvisi Kitchens & Furniture, before being dispatched to the Customer.
  • Additional time may be required for installation after delivery.
  • Delivery times may be extended due to international holidays or unforeseen circumstances.
  1. Payment Requirements
  • A 50% deposit is required at the time of placing the order, unless alternative part payment arrangements have been agreed.
  • Full payment must be made before the products are dispatched to the Customer.
  1. Delivery Schedule
  • Standard deliveries occur on weekdays, with occasional weekend deliveries at the Company’s discretion.
  • Deliveries, collections, and inspections are not available on Sundays or Bank Holidays.

For inquiries about your delivery or payment schedule, please contact Belvisi Kitchens & Furniture for assistance.

DELIVERY ACCESS

  1. Customer Responsibility for Access
  • It is the Customer’s responsibility to ensure that the furniture can be delivered into their property and that there is safe and reasonable access from the public highway to the delivery location.
  • If delivery staff determine that access is unsafe, the goods will not be delivered until the Customer provides safe access.
  1. Parking Permits and Access Arrangement
  • The Customer must provide any required parking permits in advance of the delivery.
  • The Customer must also ensure that access to the property is available on the scheduled delivery date.
  1. Non-Rejection of Goods
  • The Customer cannot reject the goods on the grounds that access or installation is not possible at the time of delivery.
  1. Fit and Access Considerations
  • The Customer is responsible for confirming that the furniture will fit through doorways, stairways, tight corners, or other restricted spaces.
  • If the Customer has concerns about access, they should notify Belvisi Kitchens & Furniture in advance for guidance.
  1. Additional Access Requirements and Charges
  • If standard delivery access is unavailable, requiring alternative methods such as:
    • Removing doors, banisters, or window frames,
    • Crane-hoisting through windows, or
    • Carrying items up multiple flights of stairs, the Customer will bear any additional costs associated with these efforts. These charges must be paid prior to delivery.
  1. Examples of Items with Access Challenges
  • Items such as beds with mattress slats, large sofas, or similar bulky items may have difficulty fitting through smaller or restricted spaces.

For questions about access requirements or assistance with delivery arrangements, please contact Belvisi Kitchens & Furniture in advance.

Fitting and Delivery Cancellation Policy

If a customer cancels a fitting service, the following charges will apply:

  1. Cancellation within 48 working hours: 50% of the fitting fee
  2. Cancellation within 24 working hours: 100% of the fitting fee

MATERIAL

  1. Natural Variations
  • Products made with leather, fabric, wood finishes, or ceramic are crafted using natural materials, which inherently have slight variations.
  • Differences in shade, colour, and texture may occur between showroom samples and the final product. This is a natural characteristic and not considered a defect.
  1. Leather Treatment Options
  • Heavily Treated Leathers: These are more resistant to stains and marks, offering durability and ease of maintenance.
  • Natural Finish Leathers: These provide a softer and more authentic look but may include blemishes or natural scars, which are intrinsic to the material and not faults.
  1. Customer Awareness
  • Customers must ensure they fully understand the characteristics of the material being purchased and accept these natural traits as part of the product’s uniqueness.

For further information or clarification on material characteristics, please consult Belvisi Kitchens & Furniture before placing your order.